Question 1

How should I serve it?

Accepted Answer

Keep portions frozen and take out only what you'll serve. Offer a portion frozen and let it soften in the bowl, add warm water for a softer texture, or thaw it in the refrigerator ahead of the meal. Never microwave. Once a portion is thawed, serve it rather than saving it for later. Always provide fresh water. Our How to Serve page has the full guide.

Question 2

How is it tested?

Accepted Answer

Raleigh Reserve recipes are independently tested by Carolina Analytical Services, LLC — a third-party North Carolina laboratory. Testing methods include: Moisture (AOCS Ba 2a-38 / AOAC 930.15), Crude Protein (AOCS Ba 4f-00 / AOAC 990.03), Crude Fat (AOAC 954.02), Crude Fiber (AOCS Ba 6a-05), Ash (AOAC 942.05), plus carbohydrates and calories calculated from these values. Public lab reports are available on our Nutrition page.

Question 3

Is it a complete diet or complementary food?

Accepted Answer

Raleigh Reserve is designed to complement your cat's current diet as a topper, rotation meal, or enrichment meal. It is not represented as a complete and balanced diet for sole daily feeding.

Question 4

Is Raleigh Reserve fresh, frozen, raw, cooked, or gently prepared?

Accepted Answer

Raleigh Reserve is gently cooked in small batches, then portioned and frozen fresh. It is not raw.

Question 5

Should I speak with my veterinarian?

Accepted Answer

Yes. Always consult a licensed veterinarian before making significant dietary changes, particularly for cats with known health conditions. Raleigh Reserve is not intended to diagnose, treat, cure, or prevent disease.

Question 6

Is this appropriate for kidney disease or urinary issues?

Accepted Answer

Raleigh Reserve provides general nutritional information and is not a substitute for veterinary diagnosis or treatment. If your cat has kidney disease, urinary issues, or any health condition, consult your veterinarian before making dietary changes.

Question 7

What happens if I miss delivery?

Accepted Answer

All deliveries must be handed off in person. If no one is available, the driver will return the product to maintain frozen integrity. A re-delivery fee may apply for rescheduled orders.

Question 8

Can I create a recurring order?

Accepted Answer

Yes. Choose weekly, bi-weekly, or monthly delivery when you order. Recurring orders are priced the same as one-time orders. From your account you can change the frequency, pause, resume, or cancel at any time.

Question 9

Where does Raleigh Reserve deliver?

Accepted Answer

Raleigh Reserve currently offers local delivery and pickup in select Raleigh-area ZIP codes. Use the Delivery Area Checker on our Contact page to verify eligibility.

Question 10

What should I do if it thaws during delivery?

Accepted Answer

If product thaws during delivery, contact customer support immediately. Products are transported frozen with cold-chain integrity. Do not refreeze fully thawed product.

Question 11

How should it be thawed?

Accepted Answer

You don't have to thaw it first — a portion can soften naturally in the bowl. For a softer texture, add warm water to the bowl, or thaw it in the refrigerator ahead of the meal. Please don't use the microwave.

Question 12

How should it be stored?

Accepted Answer

Keep frozen at 0°F or below. Remove only the portions you intend to serve. A thawed portion is for serving, not storing — do not refreeze.

Question 13

How do I transition a picky cat?

Accepted Answer

Introduce gradually over 7-10 days, starting with a small amount mixed into current food. Try gentle warming to release aromas. Be patient—sensory-driven cats may need several exposures.

Question 14

Can I use it as a topper?

Accepted Answer

Yes. Raleigh Reserve is designed to complement your cat's current diet as a topper, rotation meal, or enrichment meal.

Question 15

How much should I feed?

Accepted Answer

Raleigh Reserve is for intermittent or supplemental feeding, so the amount depends on how you use it — as a topper, a treat, or an occasional meal alongside a complete diet. As a guide, one 3 oz portion a day makes a 28-portion package last four weeks. Your veterinarian can advise on your cat's total daily needs.

Question 16

Where can I view laboratory results?

Accepted Answer

Public laboratory reports are available on our Nutrition page under the Laboratory Verification section. Each report includes recipe, test date, laboratory, and summary values.

Question 17

Why are carbohydrates kept low?

Accepted Answer

Cats have no dietary requirement for carbohydrates. Their metabolism is adapted to derive energy from protein and fat. Raleigh Reserve keeps carbohydrates under 5% as fed to align with feline metabolism.

Question 18

What does obligate carnivore mean?

Accepted Answer

An obligate carnivore is an animal that must consume animal tissue to thrive. Cats' bodies are evolutionarily specialized to process moisture-rich, protein-forward food with minimal carbohydrates.

Question 19

Why does moisture matter?

Accepted Answer

Cats are biologically adapted to receive most of their hydration through food, not from drinking water. Raleigh Reserve maintains 83–84% moisture as fed.

Question 20

Where is it crafted?

Accepted Answer

All Raleigh Reserve recipes are handcrafted in Raleigh, North Carolina.

Question 21

What is Raleigh Reserve?

Accepted Answer

Raleigh Reserve is whole-ingredient feline cuisine crafted in Raleigh, North Carolina. Our recipes are moisture-forward, animal-protein-focused, low in carbohydrates, and frozen fresh to preserve nutritional integrity.

Frequently Asked Questions